Complaint Procedure

At Nuad Thai Massage Hamilton, we highly appreciate customers’ values in our services. All feedback is welcome. We would like to use this opportunity to personally thank all our customers who have taken initiatives to placed comments and rated us on social medial platforms and helping us out with referrals. We are truly thankful for your business support.

Furthermore, we would like to enhance transparency and maintain our service standards. Should you perceive our service to be of sub standards in anyways please use the comment form down below to forward the issues up to managerial level. We would do our best to rectify your concerns. Should you require us to provide you with a refund or replacement of the service, please notify us of the issues within 24 hours. The sooner timeframe would allow us to better investigate the matter and provide you with a suitable solution.

 bg-complaint-record-template.jpg